How to Set Up Call Forwarding on Explay PRIMO (White-Green)

Redirecting or forwarding calls — this function can automatically redirect a phone call from one number to another. To make it clear, let's give a simple example. You've registered a new phone number, but you know you can still receive calls to the old one. To ensure that none of these calls are missed, you can configure the redirection of calls to Explay PRIMO (White-Green) from your old number to the new one. Now, if someone wants to contact you through a call to the old number, automatic redirection to the new one will occur.

How much does this feature cost

Redirection is not free! Unfortunately, it is not possible to simply enable it in the settings on Android — first, you need to connect it from your operator. We will immediately say that no one will charge you for connecting this service. You will only pay for forwarded calls. The average price tag per minute of such a call is different for each country. We recommend checking this information with the operator since no one wants to receive a large bill at the end of the month.

Enabling redirection

In order to enable call forwarding to Explay PRIMO (White-Green), need to do the following:

1. Go to your smartphone settings.

2. Use the search located at the top of the screen to find the submenu «Call forwarding».
3. Here you can see the different forwarding options:
   1. «Always forward calls» — each call to the SIM card installed in your device will be sent to a different number.
   2. «If the phone number is busy» — redirection will only work if you are already talking to someone.
   3. «If there is no answer» — forwarding will only work if you were unable to answer the call.
   4. «If the number is unavailable» — redirection will only occur if the SIM card is not working (for example, you are out of the area of telephone towers).
4. Select the desired option, enter the phone number to which calls will be forwarded in the window that opens, and click «Switch on».

If you use the «Calls» app from Google:

1. Go to the application.
2. Click on the three dots to enter the settings.
   
3. Go to «Accounts for calls» — «Call forwarding».
   
4. There will also be options described in the previous algorithm. Select the optimal one for you again, enter the phone number, and press «Switch on».
   

Note that call redirection does not redirect SMS. This is another function, for which, accordingly, you need to pay separately.

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