PC

Alcatel HERO 8020D Doesn’t Connect to PC Via USB

Alcatel HERO 8020D

Smartphone users often connect their mobile device to their PC. This can be done in order to transfer files from one device to another for further use. However, sometimes users encounter certain problems, which cause Alcatel HERO 8020D to ignore its connection to PC via USB. Why does this happen and can be done in this case?

Why Doesn’t Alcatel HERO 8020D Connect to PC

If the user connects the smartphone to PC via a USB cable but the computer does not respond to the connection in any way, this means that the user has encountered one of the following problems:

  • a faulty cable;
  • damage to the USB socket on one of the devices;
  • incorrect drivers corresponding to the smartphone are installed on the PC, or they are not present at all;
  • when connecting the smartphone, the “Power only" option was selected;
  • failure of the operating system functioning on one of the devices.

Thus, all the identified problems can be divided into physical and software ones. To determine the exact reason that causes the Alcatel HERO 8020D to fail to connect to the PC, you need to check the hardware and settings of both devices.

How to solve the issue

First you need to make sure that you are using a properly working USB cable for the connection. The easiest way is to charge your phone with the same cord. If the device is charging, then the cable is not the problem.

The second point that users often overlook is the wrong connection type. When a user connects a smartphone to a PC, a notification appears on the screen of the mobile device, offering to choose one of several pairing types:

  • power only;
  • camera;
  • media and so on.

The default option is “Power only”. In this case, the Android smartphone simply receives its charge from the computer. Check your pairing settings and select "Connect as media" or "USB storage." Only in this case will the PC determine the Alcatel HERO 8020D phone as a full-fledged storage medium.

If nothing happens when you connect a mobile device to a PC (the device doesn’t even charge), you need to check the functionality of the USB connection on the computer. For example, you can insert a USB flash drive or connect a mouse.

Physical problems (cable or connector breakage) can only be solved by replacing the appropriate components. If you have selected the correct type of connection (media) and use properly functioning accessories, faulty drivers become the primary cause of the error.

Typically, they are installed automatically the first time you pair your smartphone and PC. The software is loaded in only if there is an Internet connection. If you don’t connect to a network, the drivers will not be downloaded. Therefore, it is recommended to check your internet connection.

You can check the functioning of the drivers as follows:

  1. Open Device Manager (press Win+R and enter devmgmt.msc).
  2. Find MTP device or phone name in the list.
  3. Double click with the left mouse button.
  4. Click “Refresh Driver”.
  5. Select “MTP USB device”.
  6. Click "Next".
  7. Wait until the drivers are reinstalled.

If the smartphone is not displayed in the device manager, you can enable developer mode on the Android device:

  1. Open the phone settings.
  2. Go to “Developer options".
  3. Enable the mode.
  4. Click on "Default USB Configuration".
  5. Select “File Transfer”.

If none of the suggested tips help, the only way to resolve the issue is to reset your smartphone. This is performed in cases when the user suspects that the pairing is faulty due to viruses.

To reset the settings, you need to:

  1. Open the settings.
  2. Go to “Recovery and reset".
  3. Click "Reset settings".

After the operation is completed, all files will be deleted from the device. To avoid losing any important information, it is recommended to create a backup copy first.

Alternative connection methods

If the Alcatel HERO 8020D phone failed to connect to a computer via USB, you can try alternative methods of transferring information from one device to another:

  • using a microSD card;
  • via Wi-Fi.

The first option warrant no need for a detailed description, as you just need to insert the memory card into the adapter and connect it to the PC through the appropriate connector. However, this kind of pairing will only allow you to transfer files to or from a flash drive.

To access your smartphone's memory, you need to use a Wi-Fi connection. You’ll need additional software for this. For example, MyPhoneExplorer. You need to download the app both on your PC (from the official website) and on your phone (via Google Play).

Further connection is performed as follows:

  1. Connect both devices to the same Wi-Fi network.
  2. Open the MyPhoneExplorer application on your phone.
  3. Enter a password that will be used to establish the connection.
  4. Open the app on the PC.
  5. Press the "File" button and select the "Connect" option.
  6. Confirm pairing by entering the previously selected password.

This will allow the smartphone to connect to the PC without using a USB cable. MyPhoneExplorer on your computer will display a list of all available files. You can transfer information both from the phone and to its storage.

How avoid this problem in the future

So that the situation does not repeat in the future, follow a few simple steps:

  1. Use only prepacked accessories for connection. Don't buy cheap cables.
  2. Set the option "Media device" or "USB storage” on your phone.
  3. When pairing for the first time, be sure to install the drivers and update them if necessary.

Compliance with these three rules will once and for all save you from problems when connecting your phone to a computer.

Share this page with your friends:

See also:



How to flash Alcatel HERO 8020D

How to root Alcatel HERO 8020D

Hard reset for Alcatel HERO 8020D

How to reboot Alcatel HERO 8020D

How to unlock Alcatel HERO 8020D

What to do if Alcatel HERO 8020D won't turn on

What to do if Alcatel HERO 8020D doesn't charge

How to take a screenshot on Alcatel HERO 8020D

How to reset FRP on Alcatel HERO 8020D

How to update Alcatel HERO 8020D

How to call recording on Alcatel HERO 8020D

How to connect Alcatel HERO 8020D to TV

How to clear the cache on Alcatel HERO 8020D

How to backup Alcatel HERO 8020D

How to disable ads on Alcatel HERO 8020D

How to clear storage on Alcatel HERO 8020D

How to increase font on Alcatel HERO 8020D

How to share internet on Alcatel HERO 8020D

How to transfer data to Alcatel HERO 8020D

How to unlock bootloader on Alcatel HERO 8020D

How to recover photos on Alcatel HERO 8020D

How to record the screen on Alcatel HERO 8020D

How to find blacklist in Alcatel HERO 8020D

How to set up fingerprint on Alcatel HERO 8020D

How to block number on Alcatel HERO 8020D

How to enable auto-rotate on Alcatel HERO 8020D

How to set up or turn off an alarm on Alcatel HERO 8020D

How to change ringtone on Alcatel HERO 8020D

How to enable battery percentage on Alcatel HERO 8020D

How to turn off notifications on Alcatel HERO 8020D

How to turn off Google assistant on Alcatel HERO 8020D

How to turn off the lock screen on Alcatel HERO 8020D

How to delete app on Alcatel HERO 8020D

How to recover contacts on Alcatel HERO 8020D

Where is the recycle bin on Alcatel HERO 8020D

How to install WhatsApp on Alcatel HERO 8020D

How to set contact photo in Alcatel HERO 8020D

How to scan QR code on Alcatel HERO 8020D

How to connect Alcatel HERO 8020D to computer

How to install SD card in Alcatel HERO 8020D

How to update Play Store in Alcatel HERO 8020D

How to install Google Camera in Alcatel HERO 8020D

How to enable USB debugging on Alcatel HERO 8020D

How to turn off Alcatel HERO 8020D

How to charge Alcatel HERO 8020D

How to use the camera on Alcatel HERO 8020D

How to find lost Alcatel HERO 8020D

How to set password on Alcatel HERO 8020D

How to turn on 5g on Alcatel HERO 8020D

How to turn on VPN on Alcatel HERO 8020D

How to install apps on Alcatel HERO 8020D

How to insert a SIM card in Alcatel HERO 8020D

How to enable and configure NFC on Alcatel HERO 8020D

How to set time on Alcatel HERO 8020D

How to connect headphones to Alcatel HERO 8020D

How to clear browser history on Alcatel HERO 8020D

How to disassemble Alcatel HERO 8020D

How to hide an app on Alcatel HERO 8020D

How to download YouTube videos on Alcatel HERO 8020D

How to unblock a contact on Alcatel HERO 8020D

How to turn on the flashlight on Alcatel HERO 8020D

How to split the screen on Alcatel HERO 8020D

How to turn off the camera sound on Alcatel HERO 8020D

How to trim video on Alcatel HERO 8020D

How to check RAM in Alcatel HERO 8020D

How to bypass the Google account on Alcatel HERO 8020D

How to fix black screen on Alcatel HERO 8020D

How to change the language on Alcatel HERO 8020D

How to open engineering mode in Alcatel HERO 8020D

How to open recovery mode in Alcatel HERO 8020D

How to find and turn on a voice recorder on Alcatel HERO 8020D

How to make video calls on Alcatel HERO 8020D

Alcatel HERO 8020D sim card not detected

How to transfer contacts to Alcatel HERO 8020D

How to enable/disable «Do not disturb» mode on Alcatel HERO 8020D

How to enable/disable answerphone on Alcatel HERO 8020D

How to set up face recognition on Alcatel HERO 8020D

How to set up voicemail on Alcatel HERO 8020D

How to listen to voicemail on Alcatel HERO 8020D

How to check the IMEI number in Alcatel HERO 8020D

How to turn on fast charging on Alcatel HERO 8020D

How to replace the battery on Alcatel HERO 8020D

How to update the application on Alcatel HERO 8020D

Why the Alcatel HERO 8020D discharges quickly

How to set a password for apps in the Alcatel HERO 8020D

How to format Alcatel HERO 8020D

How to install TWRP on Alcatel HERO 8020D

How to set up call forwarding on Alcatel HERO 8020D

How to empty the recycle bin on Alcatel HERO 8020D

Where to find the clipboard on Alcatel HERO 8020D

Why Doesn’t Connect to PC Via USB Another Phones